Program Complaints 430-05-05-30

(Revised 12/01/08 ML3164)

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Program complaints (other than discrimination) from participants, potential participants, or other concerned individuals or groups may be filed with any county office; State Supplemental Nutrition Assistance Program Office, North Dakota Department of Human Services, 600 E. Boulevard Dept. 325, Bismarck, ND 58505-0250; Regional Administrator, Food and Nutrition Services, United States Department of Agriculture, Mountain Plains Region, 1244 Speer Boulevard, Denver, CO 80204.

 

Complaints regarding such areas as processing standards and service to participants and potential participants would generally be handled under this complaint procedure.  This does not include complaints alleging discrimination on the basis of race, color, national origin, sex, religion, age, disability or political beliefs (protected classes).  These must be files as a discrimination complaint.  

 

The county must maintain a log of all program complaints.  The log must contain the date the complaint was received, description of the complaint and how the complaint was resolved.  

 

The State Office will review the log of program complaints at least annually to assess whether patterns of problems may be present and take corrective action where needed.  The results of this review will be included in the State Quality Assurance Plan.